Jun 12th, 2011
by Chris Sherliker.
I have had a run in with PC World.
They will not replace a faulty computer.
PC World, I note from my internet research today, has been described by others as ‘Like Hell, but with worse customer service.’
I cannot say whether this is true as I have not yet had the pleasure of visiting Hell, but my experience of PC World in Charlton has reduced me to an infernal despair.
It appears from my web research today that I am not alone in my despair. In the hope that it may assist others, here is the text of my letter before action I have crafted to the MD of DSG Retail who own PC World, and, I believe, Currys.
This is a preview of
PC World – Repair Policy, Customer Service and the Sale and Supply of Goods to Consumers Regulations 2002
.
Read the full post (1619 words, 1 image, estimated 6:29 mins reading time)
Aug 29th, 2010
by Chris Sherliker.
Enough is enough.
I have drafted a new Act of Parliament to save us all from any more imbecility of the part of banks, local authorities, airports and other such organisations who seem to regard our time as theirs to waste.
Administrative lunacy seems to have become a defining national characteristic and its got to stop.
Welcome to the Administrative and Banking Services(Unreasonable Requests and Delays)Act 2010…or ABSURDA 2010 for short.
Time is very precious. Mine is. Yours is. It’s illegal to waste someone’s time with unsolicited mail and spam. So what about absurd telephone loops, crazy administrative requests, unnecessary forms that take hours read and days to complete, inexplicable airport delays, bureaucratic imbecility of Daliesque proportions?
