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Posts under ‘PC World Consumer Service’

PC World – Repair Policy, Customer Service and the Sale and Supply of Goods to Consumers Regulations 2002

pcworld and the sale of goods actI have had a run in with PC World.

They will not replace a faulty computer.

PC World, I note from my internet research today, has been described by others as ‘Like Hell, but with worse customer service.’

I cannot say whether this is true as I have not yet had the pleasure  of visiting Hell, but my experience of PC World in Charlton has reduced me to an infernal despair.

It appears from my web research today that I am not alone in my despair. In the hope that it may assist others, here is the text of my letter before action I have crafted to the MD of DSG Retail who own PC World, and, I believe, Currys.